Grounded !!
Sadly, due to the recent Icelandic volcanic eruption, some golfers did not get to travel at all. What a frustrating and difficult time for all those concerned. The below comments just go to prove what Premier Iberian have long believed - Good Service is important and can ease even the worst of situations!
I write to acknowledge receipt of your cheque being the refund of monies paid for our holiday to Turkey, that had to be cancelled due to the Volcanic eruption in Iceland.
You are aware that I have organised a golf holiday for friends for a number of years and have used Premier Iberian to make the arrangements. I have chosen Premier Iberian not only for their competitive pricing but also because of the excellent customer service that we have always enjoyed.
It is never a pleasant occasion when a holiday is lost with all the associated concerns about lost deposits, cancellation charges etc and I have to say that it speaks volumes of your organisation that you have refunded in full the monies we paid for our cancelled holiday and without delay.
I have always been a promoter of your name amongst my golfing fraternity and you have proved again that such faith is well founded.
Thank you for your efforts in arranging the holiday and your subsequent handling of the refund.
I look forward to making further bookings with Premier Iberian in the future
Terry Hewitt
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I received your cheque for the FULL refund of our payment for a holiday which had to be called off due to the Icelandic volcano.
Typical of your service is the fact that we did not need to ring you to request a refund. Mr Giffen , the owner , rang us early on the morning of our intended departure. You then processed our refund , and paid it, very quickly, no problems, no quibbles. That is why we use your company and recommend you to anyone who asks us.